FAQ

HOW IT WORKS

How does Ware2Go work?

Ware2Go is a fulfillment and delivery platform that helps get your products to your customers in 2 days or less. To get started, provide us with your fulfillment and storage needs, and we will provide you with a warehouse within our trusted network that can accommodate your needs. Then, upload your inventory details, prepare an Advanced Shipment Notice, and send us your goods. When orders from your customers come in, just upload those details into our platform.

Where are the Ware2Go warehouses?

Our network of trusted fulfillment partners are nationwide. We guarantee 2 day delivery for every location, except for HI and AK, so you can rest assured that your customers are taken care of.

Do I need to commit to a certain amount of space? Are there volume minimums?

There are no minimums! You will be charged based on what you use. We can facilitate short-term and seasonal engagements, and you are welcome to ramp up or down usage as it fits your business.

INVENTORY

How does the customer get inventory to a Ware2Go™ location?

You are responsible for getting inventory from you or your manufacturer to a Ware2Go™ facility, and the Ware2Go™ service can also help to coordinate freight or LTL shipments. Please email support@ware2go.co or call 1-855-927-3246 and we will do our best to help!

How do I track my inventory?

You can easily track your inventory in the Ware2Go™ portal. We provide downloadable up-to-date reports detailing quantity over time and across locations. We also regularly check inventory levels within our warehouses via cycle counts and will notify you of any discrepancies accordingly.

What is a unit / case / carton / pallet?

PRICING

How much do you charge?

Our charges include a rate per pallet for receiving, a monthly rate for storage, and a bundled pick, pack and ship rate for orders.
Get in touch with us today and we can provide you with a personalized quote.

What is dimensional weight?

It is the estimated weight calculated from the length, width and height of a package. We charge for outbound orders based on the size of the package (dimensions) when it is higher than the physical weight of the package.

SERVICES

Do you offer case or item pick and fulfillment?

We fulfill orders at the SKU level. A SKU can be defined for individual items or a case of items.

Do you provide shipping services to the warehouse?

See "How does the customer get inventory to a Ware2Go™ location?".

SPECIAL SERVICES / EDGE CASES

What services do you offer?

Ware2Go is a fulfillment and delivery platform offering turnkey, on-demand fulfillment services. This includes receiving and storing goods, pick and pack, and delivery to your customers in 2 days, guaranteed. When working with us, there are no long-term commitments, high-capital investments, or risk of choosing low quality warehouses.

INSURANCE

Does your service offering include insurance?

Merchants are responsible for insuring their products for loss while at the warehouse. The transportation carrier may offer insurance on shipments to and from the warehouse. In addition, all orders are insured for up to $100 per package.

TAXES

Are there any tax implications?

By placing your inventory in a warehouse within Ware2Go’s network, your company may be establishing Nexus in the state that the warehouse is located. You should consult with your own tax advisor to review possible tax implications.

WAREHOUSE

How do I know I can trust Ware2Go™ warehouses?

Ware2Go only certifies high quality warehouses. Each warehouse is rigorously screened, inspected, and evaluated to ensure great service for you.

May I see the warehouse before shipping my goods?

Ware2Go™ service does the vetting and inspecting for you, so you don't have to worry about the hassle of evaluating a warehouse. We will provide photos and detailed information of your assigned warehouse(s) in our onboarding process.

TECH

Do I need to install or integrate with anything?

No, we are a cloud-based platform that you can access on any web browser. You can get started in minutes - there is absolutely no required technical implementation cost.

FREIGHT

Is freight included in Ware2Go™ service offering?

Not yet, but it's coming! Feel free to email support@ware2go.co or call 1-855-927-3246 to tell us what you're looking for.

Support Topic Areas

Getting Started

Inventory

Inbound (Shipping to Warehouse)

Outbound (Orders)

Pricing

Returns

Dashboard

Billing & Payments

Account

Contact Us

If you have additional questions please get in touch with us by emailing support@ware2go.co or call 1-855-927-3246.

We are an on-demand and flexible warehousing and fulfillment network, enabling seamless inventory and order management.
Terms of Service
1-855-927-3246
support@ware2go.co
Business Hours:
9am – 5pm PST
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